Nova Featured Employee – Michael

Michael Couch has been a driving force at Nova Medical Centers for more than 13 years. He currently serves as the Industrial Director for Houston East. After completing both a Bachelor’s degree and a Masters degree in Human Performance at the University of Houston-Clear Lake, Michael became a leading figure at Nova. His expertise ranges from building lasting relationships with each of his clients to assisting DOT clients with questions they may have about sleep apnea, high blood pressure, diabetes and other symptoms. He believes that a key part of his job is building trust with his clients and being there for them when they need him.

Throughout his successful career, he has built an understanding of the East Side of Houston through his ability to work with multiple types of businesses. His knowledge of OSHA has helped him bridge the gap between Nova’s services and companies that are very OSHA sensitive in this part of Houston. Many of these companies are under various OSHA Surveillance Requirements and are concerned with OSHA Recordability. Michael’s knowledge and initiative have helped him build lasting relationships with these clients as well.

Michael Couch has been married to his beautiful wife, Carolyn, for almost 24 years. They both adore their precious cat, who they named Funny Face. In his free time, Michael loves to spend time outdoors with his friends and family. He also enjoys seeing live music shows, fishing, relaxing with the occasional Starbucks, and watching his favorite college team, the University of Houston Cougars, play.

Thank you for your dedication and hard work at Nova Medical Centers, Michael!

 

Nova Culture

Nova Medical Centers is one of the leading occupation healthcare providers in the nation. Our journey began 25 years go in Conroe, Texas with a single facility dedicated to providing the highest level of healthcare to patients suffering from musculoskeletal injuries. Today, over 49 Nova facilities provide treatment to 40,000 injuries each year and attend to more than 60,000 patient visits annually across Texas, Georgia, Tennessee, and Indiana. We acknowledge that our success depends heavily on keeping our Nova Culture alive which relies on 3 key aspects:

Our Mission and Vision

We are transforming the occupational health industry through exceptional service, outcomes, and inNOVAtion. Outstanding patient service in our facilities, extraordinary enhancements in our technologies for our staff members and remarkable improvements in our services for our clients all assist in successfully executing our mission.  Continuing on this path will allow us to deliver incomparable occupational healthcare coast to coast.

Ethics and Compliance

At Nova Medical Centers, we have a comprehensive Ethics and Compliance program which is an integral part of the way we care for patients and conduct business with our clients and occupational healthcare partners. We not only meet but exceed all standards set forth by OSHA, ADA, NIOSH and state and federal guidelines.

Values

Quality, respect, service, and teamwork are values at the center of all that we do. We understand the importance of supporting our staff members in flourishing their passion in order to deliver quality service to patients. We respect every single role and partnership involved in making our mission a reality. Working together as a team builds trust and strong communication with our patients, staff, clients, and business partners.

With continuous growth and evolvement in the occupational health industry, it is reassuring to have the consistency of our Nova culture to help guide our decisions and remind us of our mission in providing transformational and exceptional services to our patients, clients, and team members.

At Nova Medical Centers, we aim to be the best in the industry and pride ourselves in providing exceptional services. Our Nova Culture has played an extensive role in revolutionizing the occupational health industry.  Contact Us for more information on how you can be part of the expedition. Our friendly staff and team of experts are here to meet all your occupational health needs.

Game Changing Technology Upgrade to Occuflex

Nova Medical Centers solidifies the lead in occupational health industry with game changing update to our proprietary electronic medical record system, Occuflex.  Our innovative technology will now allow clients to track real-time progress of employee visits and also have access to medical records, results, and progress all from one centralized dashboard. Before the launch of Occuflex update, online reporting was limited. Electronic medical records make communicating with physicians and medical staff faster and more convenient. The system update was designed to improve operation in 3 areas:

Online Reporting – Through Occuflex, clients now have full access to comprehensive reporting of all services.  Previous versions allowed for limited reporting of patient/employee information.  Fast forward to today… no more chasing information or paperwork.  With the latest tech upgrade, everything is available on the same day of service in one, easy-to-use online portal!

Same Day Results* – Waiting days for results is a thing of the past. Clients are able to see updates in real-time through a secure dashboard with a single consolidated view of their claims instantly after completion. Treatment updates on dashboard are color-coded for easier maneuvering. Faster decisions about employees returning to work can be made with same day results.

Speed of Service – Occuflex now makes it effortless to update the progress of visit from the moment patient arrives until they walk out the door. Departments are able to communicate efficiently and less time is wasted.  Completed DOT cards, physicals, drug test results, ADA compliant physical performance evaluation, and injury reports will all be updated in the system as soon as they are completed.

Occuflex enhances the experience of every participant involved in the visitation of an injured employee. From tracking a visit to receiving results, Occuflex gives clients access to medical records at their discretion. Comprehensive, full reporting of all medical records are available at their fingertips.  For more information and for an informative video, visit n-o-v-a.com/gamechanger.

At Nova Medical Centers, we aim to be the best in the industry and are willing to do what it takes to get there. We pride ourselves in our exceptional services and ability to offer our exclusive medical record system, Occuflex.  Contact Us for more information about Occuflex or any of our other service. Our team of experts and friendly staff are here to assist with all your occupational health needs.

Written by Nayda Sanchez

*Some results may take longer due to the type of service or test needed.  Ask a Nova Medical Centers representative for details.

Protected Health Information and Social Media

Online privacy and security are important issues for healthcare providers, especially on the new social web. Updating our status on Facebook, Twitter, Snapchat, Instagram and other social media sites has become part of our work lives; however we must take into consideration the HIPAA rules. Social media can be an effective and valuable tool if used wisely. It’s not as complicated as you think. In fact it is fairly easy if we take into consideration these guidelines before we use social media as a forum to communicate information:

      • The Health Insurance Portability and Accountability Act (HIPAA) require that a patient’s identity and personal information be protected – it’s the law.
      • The HIPAA rules and the patients’ right to privacy apply on social media.
      • Protected Health Information (PHI) in any form (paper, oral, digital) must be protected at all times. This includes social security number, date of birth, and photo or video images. These are all PHI identifiers.
      • A patients’ name, photo or video image, type of service or any other information that could possibly identify the patient or the services they received should not be posted on social media.
      • Employees should use their social media accounts for personal use only.
      • All patients must sign a consent form to acknowledge release of their information (for company use only). PHI should not be released without the patient authorization.

In many cases, employees have good intentions when they post information on social media; however inadvertently releasing PHI is a HIPAA violation.

Remember:

  1. PHI is confidential and should not be discussed, posted or shared in any format, including social media, outside of company premises.
  2. Privacy is a patient’s expectation and right.
  3. It is our duty to safeguard patient information at all times and treat patients with dignity and respect.
  4. Never share patients’confidential information on Social Media.
  5. Additionally, please take some time to review our company policies that address these concerns:
    HR-1300 – Social Media Policy
    HR-1260 – Employee Information Confidentiality Policy
    HR-1120 – Bring Your Own Device (BYOD) Policy

Download .pdf for future reference.

Nova Medical Centers

Nova Spotlight: Meet Biff Rutherford, Market Float PTA in Georgia

Nova Medical Centers is pleased to announce Biff Rutherford, PTA in his new role as Market Float Physical Therapist Assistant in Georgia. He has been with the company for one year and we look forward to seeing him in his new role throughout our Georgia locations. Join us in congratulating him!

Meet Biff Rutherford PTA

Why did you decide to go into the healthcare industry?

I have always enjoyed exercising and enjoy being able to help others through exercise.

What do you like best about working at Nova?

Great co-workers!

Fun fact about you:

I love watching and playing sports. (That’s no surprise Biff!)

The best advice you were ever given:

My former high school baseball coach told me, “The key to any relationship, personal or business, is communication.”

What you are looking forward to the most with this promotion:

Traveling to all of our clinics in Georgia and meeting new co-workers and patients.

Nova Anniversaries in May

We are so proud of our staff here at Nova Medical Centers. In the month of May, we want to recognize all of those who are celebrating another year with us!

 

Nova Employee HireDate Years with Nova
NABORS, DANICA 05/17/2004 12
HASSENTEUFEL, RACHEL M 05/07/2007 9
MONROY, MARIELA 05/27/2008 8
HORODA, MICHAEL J 05/26/2009 7
PARKER, RYAN 05/09/2011 5
ALONZO, ADAM 05/07/2012 4
ANTWI-BOASIAKO, RICHARD 05/14/2012 4
MARTINEZ, LIZETTE 05/15/2012 4
WOOD, BRYAN 05/29/2012 4
JAVELLANA, MICHAEL 05/06/2013 3
WILSON, THOMAS 05/06/2013 3
DE LEON, ENRIQUE 05/13/2013 3
SHRUM, ASHLEY M 05/13/2013 3
DESMITH, NOAH 05/20/2013 3
MORALES, JOEL 05/20/2013 3
ESPITIA, PETER V 05/05/2014 2
RAMIREZ, AMY 05/05/2014 2
URESTI, AMANDO A 05/05/2014 2
VASQUEZ, BENJAMIN 05/06/2014 2
AKOMOLEDE, MONICA 05/12/2014 2
JOHNSON, TRACIE M 05/12/2014 2
PHILLIPS, JUSTICE D 5/12/2014 2
LUNA, MARGARITA 05/13/2014 2
ORTEGA, BIANNEY 05/14/2014 2
DONAHUE, TRACEY 05/19/2014 2
DUFFY, BRIAN 05/19/2014 2
SAVAGE  JR, CURTIS LEE 05/19/2014 2
WILLIAMS, BRITTANY J 05/19/2014 2
ALVARENGA, AHIKZA L 05/27/2014 2
DELUNA MUNOZ, MICHELLE R 05/27/2014 2
ROSENKRANTZ, MILTON P 05/27/2014 2
ELIZARRARAZ, CARMEN 05/04/2015 1
FRANK, CASEY N 05/04/2015 1
HARTSFIELD, JASMINE D 05/04/2015 1
PRATT, SHAWN M 05/04/2015 1
SMITH, ALICIA D 05/04/2015 1
WOODARD, CHERENY 05/06/2015 1
FERNANDEZ, JAISON DAVID 05/11/2015 1
GARZA, NORA G 05/11/2015 1
JONES, DONNA M 05/11/2015 1
PEREZ SALAZAR, AMBER A 05/11/2015 1
PINKERTON, SHAWANA L 05/13/2015 1
MATHEWS, SHELLY 05/18/2015 1
TATE, SHARUNDA L 05/19/2015 1
NORTON, SABRINA A 05/26/2015 1

Nova Birthdays in May

Happy birthday to all of our Nova Medical Centers’ employees celebrating another year older! Join us in sending them well wishes.

Nova Employee Birthdate
FERRELL, JACQUELINE 05/01
WILLIAMS, CHARLESTON T 05/01
BADGETT, WILLIAM 05/02
GARCIA, MICHAEL F 05/02
HOLMES, LAWRENCE 05/02
PIETERSZ, RICHARD 05/02
RUEDA, RAUL 05/02
DUNCAN, DEREK 05/03
JARRETT, LINDA 05/03
SMITH, ALICIA D 05/03
NOEL, CHRISTOPHER L 05/05
BLACKBURN, MARK 05/06
WOOD, BRYAN 05/06
BROOKS, DAVID 05/08
DELEON, ARIANA 05/09
HAGER, KRISTEN M 05/09
HALL, AMANDA 05/09
MARTIN, EMILY R 05/09
ROHDE, BERND 05/09
WERLINGER, SUSANNE 05/09
KIRSCH, JONATHAN M 05/10
MASTERS, CHRISTINA 05/10
DAVIS, MEGHANN L 05/11
GEIB, GLENN 05/14
AKPA, DANIEL 05/15
ALFORD, CHAD L 05/16
CRUZ, THOMAS JULIAN 05/16
HASSENTEUFEL, RACHEL M 05/16
ASUMBRADO, ADRIENNE S 05/17
RUBIO JR, JOE 05/18
GARCIA, ANDREA 05/19
HERNANDEZ, DONNA 05/19
GILROY, PATRICIA A 05/20
MAIS, ISAAC 05/21
MOORE, QUILLINE M 05/21
DOMINGUEZ, VANESSA 05/22
WYATT, INEZ G 05/22
DODD, TANYA M 05/23
GARCIA, VANITY M 05/25
RICH, BRANDI L 05/25
HINES, KRYSTOL 05/26
RAMIREZ, MARISSA 05/26
SALDIVAR, DELIA 05/27
ACHENBACH, WILLIAM 05/28
SHAMS, NAZANIN 05/28
YORK, WILLIAM 05/28
DOAK, TONDA 05/29
ESCOBEDO, CRYSTAL ANN 05/29
JONES, KRYSTAL 05/29
PERRY, TRISHA L 05/29
LOCKE, JOSHUA D 05/30
RAMIREZ, SANDRA 05/30
DAVIS, CHARIS 05/31
LOERA, DIEGO 05/31
MATHEWS, SHELLY 05/31