Nova Medical Centers is one of the leading occupation healthcare providers in the nation. Our journey began 25 years go in Conroe, Texas with a single facility dedicated to providing the highest level of healthcare to patients suffering from musculoskeletal injuries. Today, over 49 Nova facilities provide treatment to 40,000 injuries each year and attend to more than 60,000 patient visits annually across Texas, Georgia, Tennessee, and Indiana. We acknowledge that our success depends heavily on keeping our Nova Culture alive which relies on 3 key aspects:
Our Mission and Vision
We are transforming the occupational health industry through exceptional service, outcomes, and inNOVAtion. Outstanding patient service in our facilities, extraordinary enhancements in our technologies for our staff members and remarkable improvements in our services for our clients all assist in successfully executing our mission. Continuing on this path will allow us to deliver incomparable occupational healthcare coast to coast.
Ethics and Compliance
At Nova Medical Centers, we have a comprehensive Ethics and Compliance program which is an integral part of the way we care for patients and conduct business with our clients and occupational healthcare partners. We not only meet but exceed all standards set forth by OSHA, ADA, NIOSH and state and federal guidelines.
Quality, respect, service, and teamwork are values at the center of all that we do. We understand the importance of supporting our staff members in flourishing their passion in order to deliver quality service to patients. We respect every single role and partnership involved in making our mission a reality. Working together as a team builds trust and strong communication with our patients, staff, clients, and business partners.
With continuous growth and evolvement in the occupational health industry, it is reassuring to have the consistency of our Nova culture to help guide our decisions and remind us of our mission in providing transformational and exceptional services to our patients, clients, and team members.
At Nova Medical Centers, we aim to be the best in the industry and pride ourselves in providing exceptional services. Our Nova Culture has played an extensive role in revolutionizing the occupational health industry. Contact Us for more information on how you can be part of the expedition. Our friendly staff and team of experts are here to meet all your occupational health needs.
Nova Medical Centers solidifies the lead in occupational health industry with game changing update to our proprietary electronic medical record system, Occuflex. Our innovative technology will now allow clients to track real-time progress of employee visits and also have access to medical records, results, and progress all from one centralized dashboard. Before the launch of Occuflex update, online reporting was limited. Electronic medical records make communicating with physicians and medical staff faster and more convenient. The system update was designed to improve operation in 3 areas:
Online Reporting – Through Occuflex, clients now have full access to comprehensive reporting of all services. Previous versions allowed for limited reporting of patient/employee information. Fast forward to today… no more chasing information or paperwork. With the latest tech upgrade, everything is available on the same day of service in one, easy-to-use online portal!
Same Day Results* – Waiting days for results is a thing of the past. Clients are able to see updates in real-time through a secure dashboard with a single consolidated view of their claims instantly after completion. Treatment updates on dashboard are color-coded for easier maneuvering. Faster decisions about employees returning to work can be made with same day results.
Speed of Service – Occuflex now makes it effortless to update the progress of visit from the moment patient arrives until they walk out the door. Departments are able to communicate efficiently and less time is wasted. Completed DOT cards, physicals, drug test results, ADA compliant physical performance evaluation, and injury reports will all be updated in the system as soon as they are completed.
Occuflex enhances the experience of every participant involved in the visitation of an injured employee. From tracking a visit to receiving results, Occuflex gives clients access to medical records at their discretion. Comprehensive, full reporting of all medical records are available at their fingertips. For more information and for an informative video, visit n-o-v-a.com/gamechanger.
At Nova Medical Centers, we aim to be the best in the industry and are willing to do what it takes to get there. We pride ourselves in our exceptional services and ability to offer our exclusive medical record system, Occuflex. Contact Us for more information about Occuflex or any of our other service. Our team of experts and friendly staff are here to assist with all your occupational health needs.
Written by Nayda Sanchez
*Some results may take longer due to the type of service or test needed. Ask a Nova Medical Centers representative for details.
Online privacy and security are important issues for healthcare providers, especially on the new social web. Updating our status on Facebook, Twitter, Snapchat, Instagram and other social media sites has become part of our work lives; however we must take into consideration the HIPAA rules. Social media can be an effective and valuable tool if used wisely. It’s not as complicated as you think. In fact it is fairly easy if we take into consideration these guidelines before we use social media as a forum to communicate information:
- The Health Insurance Portability and Accountability Act (HIPAA) require that a patient’s identity and personal information be protected – it’s the law.
- The HIPAA rules and the patients’ right to privacy apply on social media.
- Protected Health Information (PHI) in any form (paper, oral, digital) must be protected at all times. This includes social security number, date of birth, and photo or video images. These are all PHI identifiers.
- A patients’ name, photo or video image, type of service or any other information that could possibly identify the patient or the services they received should not be posted on social media.
- Employees should use their social media accounts for personal use only.
- All patients must sign a consent form to acknowledge release of their information (for company use only). PHI should not be released without the patient authorization.
In many cases, employees have good intentions when they post information on social media; however inadvertently releasing PHI is a HIPAA violation.
- PHI is confidential and should not be discussed, posted or shared in any format, including social media, outside of company premises.
- Privacy is a patient’s expectation and right.
- It is our duty to safeguard patient information at all times and treat patients with dignity and respect.
- Never share patients’confidential information on Social Media.
- Additionally, please take some time to review our company policies that address these concerns:
HR-1300 – Social Media Policy
HR-1260 – Employee Information Confidentiality Policy
HR-1120 – Bring Your Own Device (BYOD) Policy
Nova Medical Centers is pleased to announce Biff Rutherford, PTA in his new role as Market Float Physical Therapist Assistant in Georgia. He has been with the company for one year and we look forward to seeing him in his new role throughout our Georgia locations. Join us in congratulating him!
Why did you decide to go into the healthcare industry?
I have always enjoyed exercising and enjoy being able to help others through exercise.
What do you like best about working at Nova?
Fun fact about you:
I love watching and playing sports. (That’s no surprise Biff!)
The best advice you were ever given:
My former high school baseball coach told me, “The key to any relationship, personal or business, is communication.”
What you are looking forward to the most with this promotion:
Traveling to all of our clinics in Georgia and meeting new co-workers and patients.
We are so proud of our staff here at Nova Medical Centers. In the month of May, we want to recognize all of those who are celebrating another year with us!
|Nova Employee||HireDate||Years with Nova|
|HASSENTEUFEL, RACHEL M||05/07/2007||9|
|HORODA, MICHAEL J||05/26/2009||7|
|DE LEON, ENRIQUE||05/13/2013||3|
|SHRUM, ASHLEY M||05/13/2013||3|
|ESPITIA, PETER V||05/05/2014||2|
|URESTI, AMANDO A||05/05/2014||2|
|JOHNSON, TRACIE M||05/12/2014||2|
|PHILLIPS, JUSTICE D||5/12/2014||2|
|SAVAGE JR, CURTIS LEE||05/19/2014||2|
|WILLIAMS, BRITTANY J||05/19/2014||2|
|ALVARENGA, AHIKZA L||05/27/2014||2|
|DELUNA MUNOZ, MICHELLE R||05/27/2014||2|
|ROSENKRANTZ, MILTON P||05/27/2014||2|
|FRANK, CASEY N||05/04/2015||1|
|HARTSFIELD, JASMINE D||05/04/2015||1|
|PRATT, SHAWN M||05/04/2015||1|
|SMITH, ALICIA D||05/04/2015||1|
|FERNANDEZ, JAISON DAVID||05/11/2015||1|
|GARZA, NORA G||05/11/2015||1|
|JONES, DONNA M||05/11/2015||1|
|PEREZ SALAZAR, AMBER A||05/11/2015||1|
|PINKERTON, SHAWANA L||05/13/2015||1|
|TATE, SHARUNDA L||05/19/2015||1|
|NORTON, SABRINA A||05/26/2015||1|
Happy birthday to all of our Nova Medical Centers’ employees celebrating another year older! Join us in sending them well wishes.
|WILLIAMS, CHARLESTON T||05/01|
|GARCIA, MICHAEL F||05/02|
|SMITH, ALICIA D||05/03|
|NOEL, CHRISTOPHER L||05/05|
|HAGER, KRISTEN M||05/09|
|MARTIN, EMILY R||05/09|
|KIRSCH, JONATHAN M||05/10|
|DAVIS, MEGHANN L||05/11|
|ALFORD, CHAD L||05/16|
|CRUZ, THOMAS JULIAN||05/16|
|HASSENTEUFEL, RACHEL M||05/16|
|ASUMBRADO, ADRIENNE S||05/17|
|RUBIO JR, JOE||05/18|
|GILROY, PATRICIA A||05/20|
|MOORE, QUILLINE M||05/21|
|WYATT, INEZ G||05/22|
|DODD, TANYA M||05/23|
|GARCIA, VANITY M||05/25|
|RICH, BRANDI L||05/25|
|ESCOBEDO, CRYSTAL ANN||05/29|
|PERRY, TRISHA L||05/29|
|LOCKE, JOSHUA D||05/30|
Building an auditing and monitoring process does not mean we need to start from scratch; however standardizing the process can be a challenging task.
Because of our unique place in healthcare and the services we provide, we usually have both internal and external audits. What’s the difference?
An internal audit is conducted by an internal department (e.g. Facility audits) and the results and resolutions are reported internally. Similarly, an external audit is conducted by an external entity. These entities could be a private audit firm or state, federal or other reporting agency and the results and resolutions are reported both internally and externally.
Our internal audit is our first line of defense when it comes to identifying system problems and operational gaps. When we identify potential non-compliance it is important that we address those gaps immediately where possible or develop a corrective action plan to outline how we plan to fix and resolve any non-compliance.
Consider the following:
- Let your risk areas drive auditing and monitoring
- Use existing results from both internal ande external audits
- Keep business unit stakeholders heavily involved in the process
- Reinforce corporate compliance program objectives
- Don’t be overcome by the documentation process
Pre-Audit – Ensure that the appropriate subject matter expert (SME) is involved in the planning, implementation and resolution phases of the audit. Have regular meetings to discuss any challenges as they pertain to gathering audit materials. Always do quality controls check on the data that will be audited prior to starting the audit.
During the Audit – Manage scope creep, always try to provide only the materials that are needed for the audit. Answer questions that are specific to the audit and always make sure SMEs are available to auditors during the audit.
Post-Audit – Review and report findings. Draft an action plan to address non-compliance. Confirm an implementation and re-evaluation timeline. Review lessons learned to improve future audit process.