Privacy Statement
Last Updated: July 31, 2024
Welcome to the Nova Medical Centers website! When you’re visiting the Nova Medical Centers site, we don’t want you to worry that we will misuse the information you share with us about yourself. It is important to us that all of our customers understand what information we gather about them, how we use it, and how we work to protect it. By using the Nova Medical Centers website, you consent to the information practices described in this policy.
Information Collection
Personally Identifiable Information is information that can be used to locate you, contact you, or determine your specific identity. When other information is linked to Personally Identifiable Information, it also becomes Personally Identifiable Information. Nova Medical Centers may collect Personally Identifiable Information from you in several ways. In addition to the collection of Personally Identifiable Information, we may also automatically receive and record information in our server logs from your browser, including your IP address, your computer’s name, the type and version of your web browser, referrer addresses, and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information. This information will not be associated with your Personally Identifiable Information. Nova Medical Centers will use email to communicate with Customers. By using the Nova Medical Centers website you agree to receive status notifications, a monthly newsletter, and on occasion, selected special offers and promotions. At no time will you receive more than two special offers a month and you are free to unsubscribe at any time by using the unsubscribe link found on each newsletter. Nova Medical Centers may or may not use a third party to send email, however, your Personally Identifiable Information will never be disclosed or shared with another party without your explicit permission as required by law.
Consent to Email, Phone or Text Usage. If at any time you provide an email address or cell phone number, you authorize Nova to contact you via phone call, text (SMS), and/or direct-to-voicemail using automated dialing technology for communications related to my medical treatment or care, appointment reminders, billing and collections, marketing, advertising, satisfaction surveys, or any other purpose related to your medical care. Message and data rates may apply. You may opt-out of texts (SMS) at any time by replying “stop” to any text (SMS) you receive. To opt out of phone or direct-to-voicemail contact us at: https://n-o-v-a.com/about/contact/
Cookies
A cookie is a small amount of data, which often includes an anonymous, unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive. Each website can send its own cookies to your browser if your browser’s preferences allow it, but (to protect your privacy) most browsers only permit a website to access the cookies that the same website has already sent to you, not the cookies sent to you by other sites. Nova Medical Centers may set and access our own cookies on your computer. Information stored by Nova Medical Centers in cookies may be associated with your Personally Identifiable Information in order to identify you as a repeat visitor or customer of the website, to maintain session information for logged in users, and to track usage trends and patterns in order to better understand and improve areas of our website. Nova Medical Centers may allow a third party to use cookies to track your activity on our website. Such information will not be associated with your Personally Identifiable Information.
Disclosure of cell phone and SMS consent information
We will not sell or share your cell phone number to third parties or affiliates for marketing or promotional purposes. We will not disclose your SMS opt-in status or consent with any third parties.
Disclosure of Personally Identifiable Information
In general, we will not disclose your Personally Identifiable Information to unaffiliated third parties without your express consent. If we seek your consent to disclose your Personally Identifiable Information to a third party, we will do so unambiguously, explaining precisely what information we seek to disclose, the entity to whom we wish to disclose it, and the purpose for the disclosure. There are, however, some limited circumstances in which we may need to disclose Personally Identifiable Information about a user, and we want you to know about them: We may employ other companies to perform functions on our behalf, such as fulfilling orders, providing customer service, sending mail, processing credit card payments, or other functions necessary to our business. We may need to share your Personally Identifiable Information with these companies. However, we will provide them with only that information necessary to perform their functions and will not allow them to use that information for any other purpose. Responses to requests for information necessary to provide you with the products or services you purchase or subscribe to through the Nova Medical Centers website may contain Personally Identifiable Information. The information practices of those parties are not covered by this privacy policy. We may reveal a user’s identity (or whatever information we know about that individual) if we believe that user is harming or interfering with other Nova Medical Centers users, anyone else, or violating (either intentionally or unintentionally) our customer agreement or infringing any of Nova Medical Centers’ legal rights. Nova Medical Centers will reveal information, including Personally Identifiable Information, to the extent it reasonably believes it is required to do so by law. If we receive legal process calling for the disclosure of any of your personally identifiable information we will, if permitted by law, attempt to notify you via the e-mail address you supplied during registration within a reasonable amount of time before we respond to the request. Nova Medical Centers may share your personally Identifiable Information with our subsidiaries and affiliates. Nova Medical Centers may transfer information it collects, including any Personally Identifiable Information, in connection with a sale, merger, restructuring or reorganization of all or most of the assets of the company.
Use and Disclosure of Anonymous Information
Anonymous Information is any information collected from you or by Nova Medical Centers, other than Personally Identifiable Information, including aggregate information derived from Personally Identifiable Information. Nova Medical Centers may use Anonymous Information to improve its website and services, to monitor traffic and general usage patterns, and for other general business purposes. Nova Medical Centers may disclose Anonymous Information to third parties for a variety of business reasons, including to publishers to inform them as to what content is appealing to their readers, to advertisers to inform them of the usage habits or characteristics of the interested audience, and to potential investors so that they may better understand Nova Medical Centers’ user base, etc. Anonymous Information will not include any Personally Identifiable Information and Nova Medical Centers will not disclose any Personally Identifiable Information except as expressly stated elsewhere in this policy.
Changing or Removing Information
Nova Medical Centers wants to ensure that you have appropriate control over your Personally Identifiable Information. You can change your Registration or Customer Information, by emailing communications@n-o-v-a.com. If at any time you would like to delete your Registration Billing Information you can send an e-mail request to communications@n-o-v-a.com. After receiving your request, such information will be deleted assuming (i) you are current with all payment obligations; (ii) Nova Medical Centers does not believe it is reasonably necessary to keep such information for any pending legal action; and (iii) we are under no other legal obligation to retain such information. If such information is deleted, however, any unfulfilled subscriptions will be canceled without refund and you will have to re-register with Nova Medical Centers. Since Anonymous Information is by its very nature non-personally identifying, we have no way to locate Anonymous Information obtained by your use of the service. In addition, Anonymous Information is often aggregated. Therefore, we cannot remove Anonymous Information obtained from you or as a result of your usage of the website or service.
Mobile Communications
You may opt-out of texts (SMS) at any time by replying “STOP” to any text (SMS) you receive from Nova Medical Centers. To opt out of phone or direct-to-voicemail contact us at: https://n-o-v-a.com/about/contact/
Security
We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. Your personal data will be stored within a database that is located behind a firewall for added security. The server housing the database is physically protected at a secure, third party site. Any transmission of Personally Identifiable Information or credit card information to our website uses SSL encryption. We process credit card transactions through Tempus Technologies, USPay and Bank of America who provides end to end encryption and tokenization through Trans Armor. The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be secure. Although we do our best to protect your information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
Other Web Sites
Our website contains links to other sites that are not owned or controlled by Nova Medical Centers. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Remarketing
Nova Medical Centers utilizes remarketing which allows Nova Medical Centers to display its ads to people who have recently visited its website. Upon visiting the Nova Medical Centers website, the visitor’s IP address is collected through a remarketing cookie that has been installed on the visitor’s computer. Remarketing ads will be shown to the visitor throughout the Google Display Network for a designated amount of time, not to exceed 30 days. Visitors can opt out of the use of remarketing cookies by visiting Google’s Ads Settings.
Changes to this Privacy Policy
From time to time, Nova Medical Centers may change its privacy policy. If we make any changes regarding disclosure of Personally Identifiable Information to third parties, then we’ll send you an e-mail or notify you by pop-up screen prior to the date the modified policy takes effect. We will also post conspicuous notice of the new policy on our home page. Any new policy will have prospective effect only, meaning it will not apply to information previously gathered without your express consent.